Hm Playa Del Carmen, Playa del Carmen ➤ Reviews, Rooms & Prices 2025

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About the Hotel

Avenida Constituyentes 180, Playa del Carmen, Mexico, 000000

HM Playa Del Carmen is located in Centro, a strategic area in the heart of Playa del Carmen. The hotel features stunning Caribbean architecture and is designed to provide a tranquil backdrop for a rejuvenating stay. Proximity to Quinta Avenida and world-class golf courses makes it ideal for both relaxation and adventure seekers.

Location

The hotel enjoys a prime location, just a five-minute walk from the famous Mamitas Beach and Quinta Avenida. It is easily accessible from Cancun International Airport, approximately 34 miles away. Guests can reach the property via taxi or the hotel's direct transfer service.

Rooms

The hotel offers a variety of accommodations, including modern double rooms and spacious junior suites. Each room is equipped with essential amenities such as air conditioning, a minibar, and a flat-screen TV. Some rooms feature balconies or terraces, providing stunning views of the vibrant cityscape.

Eat & Drink

HM Playa Del Carmen hosts multiple dining venues serving a range of cuisines. Guests can enjoy breakfast with fresh local ingredients and diverse options like smoothies and traditional Mexican dishes. The onsite pool bar offers a selection of snacks and refreshing cocktails in a relaxed setting.

Leisure & Business

The hotel features two swimming pools, a rooftop lookout point, and a fully equipped gym for leisure activities. Business travelers can utilize conference facilities and complimentary Wi-Fi throughout the property. An activities program for kids is also available, catering to families.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Double Room Balcony

Max:

2 persons

28 m²

Bed options:

2 Double beds

Shower

Balcony

room details

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Double Room

Max:

4 persons

28 m²

Bed options:

2 Double beds

Shower

Air conditioning

room details

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Junior Suite Terrace City view

Max:

4 persons

40 m²

Bed options:

1 King-size bed

City view

Shower

Air conditioning

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Centre

Playa del Carmen300 m

Airports

Aeropuerto de Playa del Carmen (PCM) 1.7 km

Cancun (CUN) 55.7 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Breakfast Bliss!

“The breakfast spread was impressive, featuring freshly made omelets, a variety of fruits, and refreshing juices that made every morning special.” view full review

Refreshing Pool!

“The pool area was beautifully designed and the water temperature was just perfect for cooling off after a warm day, complemented by delicious cocktails.” view full review

Easy Parking Access

“Having secure parking right next to the hotel made our trips around the city stress-free and convenient.” view full review

Spacious Comfort

“Our room was incredibly spacious and beautifully decorated, making it a perfect retreat after long days of exploring.” view full review

General

Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Currency exchange
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Diving
Snorkelling
Canoeing
Horseback riding
Fishing

Services

Paid airport shuttle
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour

Dining

Restaurant
Poolside snack bar
Snack bar

Children

Cots
Children's menu

Spa & Leisure

Outdoor swimming pool
Beach umbrellas
Sun loungers
Sun terrace

Room features

Air conditioning
Soundproofed rooms
Sitting area
Terrace
Garden furniture

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Avenida Constituyentes 180, Playa del Carmen, Mexico, 000000

Map view

Avenida Constituyentes 180, Playa del Carmen, Mexico, 000000

City landmarks

152 Calle Quinta Avenida

Quinta Avenida

700 m

Av. Benito Juárez

Los Fundadores Park

1.3 km

Museum

Museo Frida Kahlo Playa Del Carmen

790 m

Avenida 5ta Entre 6 y8

Gaston Charo Art Gallery Playa del Carmen

710 m

Carretera Federal Km 104 Playa de Akumal

Galeria Lamanai

710 m

5th Avenue 4th and 6th Streets

Sun Jaguar

850 m

Gallery

Tierra Huichol

920 m

5ta Avenida

Galeria de Arte 5ta Avenida

920 m

Avenue With 14 Street 5a Downtown

Corazon de Mexico

1.0 km

5ta Avenida Via 38 Building next to ACACAO

La 5ta Hacienda

1.0 km

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

1.1 km

Nearby

Mall

Quinta Alegria Shopping Mall

270 m

Museum

3D Museum of Wonders

270 m

Church

Nuestra Senora del Carmen Catholic Church

270 m

Beach

Mamita's Beach Club

270 m

Night club

Coco Bongo

270 m

Beach

Kool Beach Club

270 m

Av Constituyentes esquina 5ta esquina 5ta Avenida

Ambarte

270 m

Gallery

La Galeria de Playa Art Gallery

270 m

Gallery

Riviera Art Gallery

270 m

Beach

Playacar

270 m

Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría

Arte en Playa

270 m

Avenida entre 24 y 34 calles 5a

Caminarte

270 m

Aquarium

Aquarium Beach

270 m

Casino

Grand Riviera Casino

270 m

Store

MEGA Soriana

270 m

Store

DAC Verduras y Frutas

270 m

Shopping Area

Plaza Calle Corazon

270 m

Shopping Area

Plaza Las Americas

270 m

Mall

Plaza las Perlas

270 m

Restaurants

UNO japanese noodles pdc

60 m

Avenida Constituyentes Esq Av 15 Local #8

the cupcake boutique

270 m

Avenida 10 Norte

Moshe Cube Kosher Restaurant & Grill

270 m

Avenida Constituyentes lote 01

Chiltipin

270 m

Chiltepin Av Constituyentes Lote 6 entre 25 Norte Y 30 Norte

Sabrina

80 m

Avenida Constituyentes between Av 10 and Av 15

Choux choux cafe

260 m

Av. 20 Con Calle 24 Avenida 20 Con circuito 24

El Pelotari

180 m

Av. 30 entre Constituyentes y Calle 20

Bio-Natural

190 m

Av Entre Constituyentes y 16 10 Behind Quinta Alegria Shopping Mall

Reviews and Ratings

Feedback from previous guests about their experience.

82%

liked the hotel and would stay again

8.2/10

Great

Rooms

7.9

Location

8.6

Service

9.0

Dining

8.6

Betty

United States, May 2024

8.4/10

I had a wonderful stay at this hotel. The rooms were very nice, and the addition of a balcony made it even better. I loved spending time at the great pool, bar, and enjoying delicious food. However, the initial lack of a safe was a bit concerning, although it was promptly resolved the next day upon our request.

Rooms

8.0

The rooms with a balcony were very nice. The addition of a safe the next day was a plus.

Service

9.0

The staff was very accommodating and helpful, making sure all our needs were met. Despite a late-night call about a bikini bottom, they were quick to address our concerns and even changed our room to one with a balcony.

Location

7.0

The central location of the hotel was perfect for a relaxing stay near all the main attractions. It was convenient to access various places and had a great vibe, although the lack of sunlight in some areas was a downside.

Dining

9.0

The dining experience was fantastic, offering a good variety of dishes that were a treat to enjoy. The quality of the food made it a great start to each day.

Facilities

9.0

The hotel had excellent facilities, from room service to housekeeping, ensuring a comfortable stay throughout. The pool area and bar were well-maintained, contributing to a relaxing and enjoyable atmosphere.

Chad

United States, March 2024

8.6/10

I was pleasantly surprised by this hotel. The rooms were a nice upgrade from what I reserved, spacious, bright, and impeccably clean, with everything I needed. The service was top-notch, with incredibly nice and attentive staff who helped me with all my requests, especially Yamily and Kevin. The location was fantastic, just a short walk from the lively 5th avenue but still peaceful. The dining was good, but I wished for more variety. Overall, a great value for the money.

Rooms

9.0

The rooms were a delightful surprise, spacious, bright, and very clean, with all the necessary amenities.

Service

10.0

The service was exceptional, with incredibly nice and attentive staff who went above and beyond to assist me.

Location

9.0

The location was perfect, just a few minutes' walk from the vibrant 5th avenue, offering a great mix of convenience and tranquility.

Dining

7.0

The dining experience was good overall, but I hoped for more variety in the menu.

Facilities

8.0

The facilities were well-maintained and offered everything I needed for a comfortable stay.

Ruth

United States, February 2024

8.6/10

I had a great stay at this hotel! The location is perfect, close to the beach and not too far from the main areas. The rooms were really clean and comfy, but they could use a bit more decoration to match the rest of the hotel. The service was excellent, with a shoutout to Raul, Israel, Dino, and all the staff who were so nice and helpful. The dining experience was very good, with a wide variety of delicious options. Overall, a solid choice for a stay in a fantastic location with wonderful service.

Rooms

8.0

The rooms are really clean and comfortable, but a bit sparse in terms of decorations.

Service

9.0

The service was top-notch, from the reception to the bar and cleaning staff.

Location

9.0

The location is what sets this hotel apart, just outside the busy Main Street and close to the beach.

Dining

9.0

The dining experience was particularly delicious with a wide range of food options.

Facilities

8.0

The facilities were great, offering everything we needed for a comfortable stay.

William

United Kingdom, February 2024

8.0/10

The hotel offers near new units facing a busy street, which may affect the serenity. Rooms look great in photos but are somewhat sterile, and the drainage in some units needs improvement. On the upside, the location is central and convenient for exploring the city.

Rooms

7.0

The rooms, although facing a busy street, were near new and photo-ready. However, some had drainage issues affecting the overall experience.

Service

8.0

The staff was friendly and helpful, although there was a mix-up with the dinner bill. Special requests were accommodated effectively, making the stay more pleasant.

Location

9.0

The central location near the ADO bus station makes it easy to navigate the area. Perfect for exploring the city and enjoying Kevin's cocktails.

Dining

9.0

The dining experience exceeded expectations and was a pleasant surprise, offering great value for money. The variety and abundance of food made each meal delightful.

Facilities

7.0

The hotel provided adequate facilities for a comfortable stay, albeit missing a free bench in the gym for a complete workout experience.

Chris

United Kingdom, January 2024

8.8/10

I absolutely loved my stay at this hotel! The rooms were perfect with all the facilities we needed, and our ground floor terrace was a lovely touch. The service was outstanding, with Yamili and Nacho being exceptionally kind and helpful. The location was ideal, close to the action yet peaceful at the same time. The dining experience was delightful, offering a variety of delicious options. I had a fantastic time overall!

Rooms

9.0

Our room had a safe, all necessary facilities, and a balcony with chairs to relax and enjoy the outdoors.

Service

9.0

The staff, especially Yamili and Nacho, provided exceptional service from start to finish, always going the extra mile to assist us.

Location

9.0

The hotel's location was fantastic, just a short walk from the bustling 5th avenue but far enough to enjoy some peace and quiet.

Dining

8.0

The dining experience was fantastic, with a great selection and attentive waitstaff, including Ramon.

Facilities

9.0

The hotel's facilities were top-notch, from the refreshing pool to the well-appointed amenities.

Geoffrey

United Kingdom, October 2023

8.4/10

I had a mixed experience at this hotel. The rooms were clean and well maintained but a bit dark and not very comfortable. The location was great, being close to Playa del Carmen without the noise of 5th Avenue, although lacking a large armchair in the rooms. The dining was fantastic with a variety of delicious options, and the staff, especially Carlos, were incredibly helpful. However, the rooms could use more comfort amenities.

Rooms

7.0

The rooms are clean and well maintained but lack comfort and are a bit dark. No big armchair, just a bench and a chair.

Service

9.0

The service was exceptional, especially with Carlos being a superstar and going out of his way to assist. Always attentive and friendly.

Location

9.0

The location is fantastic, close to all the action of Playa del Carmen but just off the bustling 5th Avenue, providing a quieter stay. Perfect balance!

Dining

9.0

The dining experience was amazing with a variety of delicious options, and the staff, including Ramon, were great.

Facilities

8.0

The hotel facilities were top-notch, offering everything needed for a comfortable stay.

Charles

United Kingdom, September 2023

8.0/10

I had a great stay at the hotel. The room was on the third floor and although it had a bit of a damp smell, I decided to extend my stay by 3 more nights because of the unexpected fun in Playa del Carmen. I would definitely stay there again.

Rooms

7.0

The room was on the third floor and did have a slight damp smell, but overall, it was comfortable and clean.

Service

9.0

The staff were friendly, courteous, and attentive throughout our trip. They even turned on all the candles in the hotel at night, which created a very pretty atmosphere. They were always gracious with both my girlfriend and me.

Location

8.0

The location was perfect for me; it was just two streets away from the noise of 5th avenue but close enough to be a convenient 3-minute walk to all the local shops, restaurants, beach, and pier. Everything I needed was nearby.

Dining

9.0

The dining experience was amazing with fresh and local options. The food was simple but tasty, offering a variety that surpassed my expectations. The breakfast had fresh fruits, toast, omelette, and juice.

Facilities

7.0

Although I didn't have much time to use them, the gym and other facilities looked nice. Even though the gym was fine for a short-term workout, it could use a free bench to make it even better.